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Posted by portugalpress on May 14, 2018

Faro Airport boss Alberto Mota Borges has described the “terrible experience” reported by hundreds of Irish tourists who were left queuing in the heat for hours at passport control last Sunday (May 6) as a “one-off” case.

He added that the airport, along with the border control authority (SEF), will be doing everything in their power to make sure this does not happen again.

Mota Borges told regional news website Sulinformação that the huge queues formed at a time when there was a shortage of SEF staff, which slowed the border control procedures down.

He said that measures were quickly put into place to make the passport control process swifter.

The issue made headlines in Ireland, where many of the affected tourists had just arrived from. Most holidaymakers complained about how long the queues were, how hot it was and a general lack of information from airport staff.

Photo: Passenger Huw Pendleton posted this picture on Twitter, saying ‘Faro Airport, beyond ridiculous’